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If you see a video image of yourself in the upper left corner of this window, the bar below it moves when you speak, and you hear jazz music through your headset, your camera and headset are correctly set up and ready for your therapy session. If there appear to be problems with your camera or headset, follow the steps given below.
The first thing you should do is ensure that your camera and headset are correctly plugged in to your computer. If you do find that one of these devices needs to be plugged in, you should do so and reboot your computer to ensure that the computer correctly recognizes the device.
If you are using a headset with analog connectors, it is possible that the headphone and microphone connectors are not plugged into the correct computer ports. Please be aware that some computer sound cards allow the user to reconfigure which inputs are used for microphone and headphones. We recommend the use of USB style headsets because they are generally easier to plug into your computer and tend to offer better sound quality.
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| USB Connector | Analog (Miniphone) Connector |
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If your camera or headset have never been plugged into your computer before, you may have to install driver software. Follow the instructions provided with the device.
NOTE: Do not unplug your USB camera or headset. If you do, then you will need to refresh or possibly restart your web browser to reactivate the device after plugging it in again.
You need to grant the web browser access to your camera and headset. Press the Privacy... button to do so.
- wireless network connections. Wireless network connections may not provide the bandwidth needed to support your therapy session, so use a wired connection instead if possible.
- laptop docking stations. Some laptop docking stations introduce a great deal of delay into your network connection and will make therapy nearly impossible to carry out.
- network congestion. If you are sharing your network with people who are performing network-intensive activities such as downloading large files or viewing streaming videos, your network may be too congested to allow your therapy session to proceed smoothly.
- network configuration. If your network connection passes through firewalls or traffic shapers or involves the use of tunneling, it may not be able to properly support your therapy session.
- If there are any other program using the camera, shut them down and restart your web browser. Programs that may use the camera include web camera viewers and internet phone applications.
- If you press the Privacy... button, you should see that you have granted access to the camera.
- If you press the Camera... button, you should see that the correct camera is selected.
- If you find that the camera is not plugged in properly, plug it in and reboot your computer. If the camera has never been used on your computer before, you may need to install driver software that came with it.
- If you hear music on your speakers, you need to configure your computer to use your headphones instead of the speakers. Please follow instructions for Windows XP or Windows 2000.
- Your headphones may not be plugged in to the computer correctly. Please check your connections to ensure that the headphone plugs are pushed in all the way.
- Your volume controls may be turned down. Please check the volume control settings both on your computer and on your headphones.
- If there are any other programs using the microphone, shut them down. Programs that may use the microphone include web camera viewers, internet phone, or music applications.
- If the microphone or headset you are using has a mute button, make sure it is not activated.
- If you press the Privacy... button, you should see that you have granted access to the microphone and camera.
- If you press the Microphone... button, you should see that the correct microphone is selected, that its Record Volume is set properly and that the Reduce Echo check box is selected.
- The microphone or headset may be damaged. If possible, try replacing it with a different microphone or headset.
If you are still having problems with your camera and headset, please call us toll free at 1.877.TinyEYE (846.9393).