TinyEYE Privacy Policy and Disclaimer
When you’re with TinyEYE, your information is secure. We adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how personal information about you may be collected, used, or disclosed through your activities with TinyEYE’s online software.
By registering with TinyEYE, you agree to the terms of this Privacy Policy and consent to the policies and practices described for the collection, use or disclosure of personal information.
Privacy Principles
Accountability:
TinyEYE is responsible for your personal information under its control and has designated Marnee Brick, VP of Product Development, to be accountable for the organization's compliance with the following principles.
TinyEYE employees and users must abide by our privacy policy and the policies of their regulatory organizations. TinyEYE is not accountable for information that is shared beyond the secure TinyEYE software. This may include:
1. Emails
2. Links to other sites
Identifying Purposes:
Having up-to-date and accurate information helps us provide you with the best possible service. At TinyEYE, we collect relevant information from two sources: 1) Our clients and 2) our Speech-Language Pathologists. You may choose not to provide specific information. At anytime, you may decline services.
1. Clients: With your consent, we may gather personal information from you in person, over the telephone, or by corresponding with you via mail or the Internet.
· When you register, we will create a profile for you. We will ask you for information so that we know how to contact you and other people who are relevant to your care. Review Profile Information Form - Client
· We may request information about your background and goals as they relate to your communication Review Case History Form
2. Speech-Language Pathologists: TinyEYE protects its clients by ensuring that the Speech-Language Pathologists who use its software to provide therapy services are eligible by law. To register you must:
- Provide the name of your regulatory body and your registration number.
- Be registered to work within the province where YOUR CLIENT is RECEIVING the services.
- Complete your Profile Information Form, which indicates your contact information and financial arrangement with TinyEYE. Review Profile Information Form – SLP
- Commit to providing services within the mandate of your regulatory body.
Consent:
The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except where inappropriate. We will generally obtain your consent electronically on our site. However, it may also be obtained in writing or verbally. In determining the appropriate form of consent, we will consider the sensitivity of and reasonable expectations regarding the personal information. You may withdraw your consent at any time by contacting TinyEYE.
1. It is not necessary for your Speech-Language Pathologist to ensure your knowledge or consent in the following circumstances:
· We may communicate about your program with members of your service team, including educators, psychologists, therapists, doctors, and other relevant personnel.
· We are required by law to report information about you or your family if given a valid subpoena or search warrant, or if there is a risk of harm to yourself or others.
· Your Speech-Language Pathologist’s supervisor or professional peer may review your records to provide peer-coaching and auditing. Furthermore, your SLP’s charts may be audited by their regulatory organization and/or TinyEYE. These steps support the SLP in providing quality programming for you, and they ensure that the SLP is working according to his or her professional regulations
· We give access to individually identifiable information about our users only to those TinyEYE employees who require it to fulfill customer service requests.
2. We will ensure your knowledge and consent before:
· Initiating the communication assessment and therapy program Review Consent Forms – Assess and Treat
· Recording video clips Review Consent Forms – Video Clips
· Sharing information, as it relates to your communication program, with people who are not considered to be within your circle of care.
· Allowing another individual to observe your session or video clip.
Allowing another individual* access to specific content in your secure on-line backpack. (*Each person who has been approved to access to your backpack will have their own code. TinyEYE can track their entry into your backpack; however, TinyEYE cannot guarantee that each individual will use your information in a responsible manner.)
- Limiting Collection: The collection of personal information will be limited to that which is necessary for the purposes identified by TinyEYE. Information shall be collected by fair and lawful means. If you send us correspondence, including e-mails and faxes, we may retain such information in the records of your account. We may also retain customer service correspondence and other correspondence from TinyEYE to you. We retain these records in order to measure and improve our customer service, and to provide a record of our contact and related actions.
- Limiting Use, Disclosure, and Retention: Personal information will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required by law. Personal information will be retained only as long as necessary for the fulfillment of those purposes.
- Individual Access and Accuracy: Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You may ask to change or delete information, as allowed by law. Upon request, you can receive a copy of your file.
Safeguards
Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.
1. TinyEYE is committed to handling your customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes. For more information on TinyEYE’s security practices, please visit the PayPal Security Center.
The security of your TinyEYE account also relies on your protection of your User ID and password. You may not share this information. TinyEYE will never ask you to send your password or other sensitive information to us in an e-mail, though we may ask you to enter this type of information on the TinyEYE website, which will always have a URL beginning with https://www.TinyEYE.com/.
2. TinyEYE uses encryption or authentication tools, among other methods, practices and procedures, to protect certain your personal information irrespective of which format it is stored in. Our practices and procedures for safeguarding your information are regularly reviewed.
3. E-mails you send to us are not necessarily secure when they are transmitted to us. If your communication is sensitive or includes confidential information, such as a credit card number, you may want to provide it by post or via the telephone instead.
4. There are occasionally fraudulent “phishing” emails targeting individuals who the perpetrators believe might be registered users of this site. We never send an email which requests users to visit a Web page or place a call and provide their user ID, password or any personal information. We will never ask you to confirm your user ID or password via email. If you ever receive such an email, do not log in from any referred link and do not provide any personal information. Inform us of the email.
5. We work to protect the security of credit card information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We do not reveal credit card numbers when confirming an order.
6. Our employees receive regular privacy training. Employees are instructed to only use personal information in adherence with the principles set forth in this Privacy Policy and the laws applicable to each specific business. The only employees who have access to your personal information are administrative personnel. Employees who misuse customer personal information may be subject to disciplinary action.
Contact Us
1. TinyEYE will make information about its policies and practices relating to management of personal information readily available. Please direct any questions about our privacy policies and procedures, any requests for access to our records of your personal information and any other privacy related concerns or complaints to our Chief Privacy Officer, Marnee Brick. All privacy related complaints will be acknowledged, recorded, investigated and responded to in accordance with applicable law.
2. You can contact Marnee by e-mail at info@tinyeye.com, through our toll-free line at 1-877-846-9393 or by postal mail at:
127G- 116 Research Drive
Saskatoon Saskatchewan
S7N 3R3
3. If you contact us by telephone, please note that telephone calls may be recorded for training or quality assurance purposes. 4. We welcome any suggestions or comments about our Privacy Policy.
